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Emergency Medicine
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24/7 Emergency Medicine Centre Caring for Your Health

Union Hospital's Emergency Medicine Centre is the first private facility in Hong Kong recognised by the Department of Health and the Hong Kong College of Emergency Medicine. Our experienced team provides 24-hour emergency and outpatient services with comprehensive facilities, committed to high-quality care.

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Recognition & Experience
Service Highlights
Patient Appointment Process
Service Commitment
Health Professionals
Charges
Health Articles
Service Location
Others

Recognition & Experience

We are committed to providing each patient with high-quality and efficient medical services, offering round-the-clock health protection and support.

First

The first private emergency centre recognised by the Department of Health and the Hong Kong College of Emergency Medicine.

Exclusive

The only private emergency centre in Kowloon and the New Territories recognised by the Department of Health and the Hong Kong College of Emergency Medicine.

Professional Recognition

A training centre for emergency medicine specialists accredited by the Hong Kong College of Emergency Medicine.

17 Years

In operation since 2008, with longstanding of experience in emergency services.

Service Highlights

We recognise the urgent needs of every patient so we provide personalised services to help each patient feel more at ease.

Advance Ticket Collection 
Union App Remote Ticket Collection

Our application allows you to easily collect tickets remotely, queue in advance, and check real-time waiting conditions, providing you with more thoughtful service.

24-Hour Thrombolysis Service
Always Guarding Your Heart

We provide a 24-hour thrombolysis service for patients with acute myocardial infarction. After an initial assessment by the emergency department specialist, cases are referred to a cardiologist for confirmation and immediately sent to the catheterisation laboratory for emergency surgery.

Stroke Emergency Service
Seize the Golden 4.5 Hours

Our multidisciplinary team of professional medical staff includes specialists from emergency medicine, neurology, radiology, intensive care, and physiotherapy, providing patients with a comprehensive "one-stop" service from surgery and medication to rehabilitation.

Patient Appointment Process

Special Case Instructions

Please review the consultation guidelines to enhance your visit. If you have any questions, feel free to ask our medical team.

All patients will be processed by healthcare staff according to hospital triage guidelines. As our centre does not have a resident police officer and does not provide psychiatric wards, we can only offer basic emergency treatment in the following situations. Patients are advised to go to the Accident & Emergency Department of a public hospital under the Hospital Authority:

  • Traffic accidents requiring police involvement
  • Involvement in criminal cases needing police follow-up
  • Suicidal intent
  • Patients with mental health issues (e.g., those with violent tendencies)
Consultation Process

We have streamlined the process to ensure a smooth consultation experience, aiming to provide timely and efficient access to comprehensive medical services for all patients.

Service Commitment

We have established service targets to ensure that patients with urgent medical needs receive treatment within a reasonable timeframe.

Triage Category

Service Target 

(Based on time from triage completion to consultation)

Service Commitment

Category 1: Critical

Treatment provided within 0 minutes

100% of critical patients
receive treatment within the target time

Category 2: Urgent

Treatment provided within 10 minutes

100% of urgent patients
receive treatment within the target time

Category 3: Emergency

Treatment provided within 30 minutes

90% of emergency patients
receive treatment within the target time

Health Professionals

Charges

Insurance Policy Instructions
  • Complete the insurance form during your consultation at our centre, with a fee of HKD 350.
  • Forms submitted 48 hours after the consultation will incur an additional administrative fee of HKD 250.
     

* If submitting the insurance form after the consultation, please deliver it directly to the "Clinical Information Management Department" for processing. (Address: Room A, 3rd Floor, Yan On Court, 18 Fuk Kin Street, Tai Wai, New Territories; Phone: 2608 3439)
* Completion of the form by the doctor does not guarantee successful claims; please contact your relevant insurance company for inquiries.

Health Articles

More

Service Location

Union Emergency Medicine Centre

G/F, Medical Centre, Union Hospital, 18 Fu Kin Street, Tai Wai, New Territories

tel(852) 2608 3355
emailemc@union.org
email (852) 9225 8571

Others

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