Patient's Charter

The purpose of the Patient’s Charter of Union Medical Centre Limited is to explain both your Rights and Responsibilities, as a patient.  Knowing and understanding your rights and responsibilities will make your relationship with health care providers a mutually beneficial one.

Your Rights

1. The right to receive medical advice and treatment which fully meets the currently accepted standards of care and quality.
2. The right to information about what health care services are available, and what charges are involved.
3. The right to obtain information on one’s own diagnosis, treatment, progress and investigation results.
4. The right to obtain information necessary to give informed consent to any investigation, procedure, surgery or other treatment modalities; such information includes clear and comprehensive information about the procedure, its effectiveness and any risks associated with it and any alternatives to the treatment recommended.
5. The right to refuse treatment after being explained of the consequence.
6. The right to confidentiality in all communications and records related to one’s own care.
7. The right to refuse experimentation or participation in teaching programmes.
8. The right to access one's own medical records.
9. The right to obtain a medical report or a copy of the medical record from the hospital and the attending medical practitioner after paying respective processing charges.
10. The right to know the name and rank of the staff providing services.
11. The right to know the qualifications of the medical practitioner providing the service.
12. The right to be informed of any public health measures taken in the hospital and to take appropriate measures to protect one's health.
13. The right to make a complaint and to have it addressed fairly, in a timely manner, and without prejudice to ongoing care.
14. The right to non discrimination, such as on the grounds of age, sex, religion, ethnicity, or disability, and to have privacy, dignity, and cultural beliefs respected.

Your Responsibilities

Medical care is a partnership between patients and health care workers.  As well as giving you the basic rights which we have just outlined, this also brings with it certain basic responsibilities on your part, play an active and responsible role in the health care process, you should:

1. Give your health care providers as much information as you can about your present health, past illnesses, any allergies and any other relevant details.
2. Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given.
3. Show consideration for the rights of other patients and health care providers, by following the organisation’s rules concerning patient conduct.
4. Keep any appointments that you make, or notify the organisation as early as possible if you are unable to do so.
5. Not ask health care providers to provide incorrect information, receipts or certificates.
6. Not waste medical resources unnecessarily. 

If you have any comments or suggestions, please send them to:

1. Quality Assurance & Training Department, Union Hospital, 18 Fu Kin Street, Tai Wai, Shatin, New Territories, Hong Kong SAR, China or
2. E-mail address:  pf@union.org

Reference: 
Department of Health, Hong Kong SAR, China. Code of Practice for Private Hospitals. July 2026. 
Patients’ Charter, Hospital Authority, Hong Kong SAR, China, 1998 

The purpose of the Charter for Children in Hospital at Union Medical Centre Limited is outline the rights of paediatric patients.

Your Rights as a Hospital Patient

1. Children shall be admitted to hospital only if the care they require cannot be provided equally well at home or on a day basis.
2. Children in hospital shall be able to have their parents with them at all times, provided this is in the child's best interests. Accommodation shall be offered to all parents whenever possible and they should be helped and encouraged to stay. In order to share in the care of their child, parents shall be fully informed about ward routines and their active participation shall be encouraged.
3. Children shall enjoy the care of appropriately trained staff who are fully aware of the physical and emotional needs of each age group.
4. Children shall be cared for with other children of the same age group.
5. Children and/or their parents shall be provided with information appropriate to their age and understanding.
6. Children and/or their parents shall be able to participate in all decisions involving their health care and shall be provided with the relevant information for making decisions.
7. Children shall be treated with tact and understanding, and their privacy shall be respected. Children shall be protected from unnecessary medical treatment and shall be given aid in the prevention and relief of physical and emotional distress.
8. Children shall be able to wear their own clothes whenever possible and have their own personal possessions.
9. Children shall be in an environment that is furnished and equipped for their requirements. The setting for the care of children shall conform to recognized standards of safety and supervision.
10. Children shall have the opportunity for play, recreation and education suited to their age and condition.

If you have any comments or suggestions, please send them to:

1. Quality Assurance & Training Department, Union Hospital, 18 Fu Kin Street, Tai Wai, Shatin, New Territories, Hong Kong SAR, China or
2. E-mail address:  pf@union.org

Reference: 
Children's Charter in Hospital, Hong Kong Committee on Children's Rights, May, 1998