Union Hospital

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Mission & Quality Assurance

Mission

To provide a quality healthcare service for the people of Hong Kong and Asia Pacific Region through identifying and meeting all our customers' basic needs and expectations while satisfying all applicable statutory requirements to the best of our ability, and strive to continually improve to exceed their expectations.

Quality Assurance

Union Hospital always strives for the service excellence and continual quality improvement. Not only have our service and management system reached international standard, we also obtain accreditations from various local and international organizations as well as good reputation among our clients.

Quality Assurance	Year
ISO 9002 Standard approved by Lloyd's Register Quality Assurance (LRQA) (The first in Hong Kong to be approved with no improvement notes at the initial assessment.)	1999
Full Accreditation of Obstetric Service by The Hong Kong College of Obstetricians and Gynaecologists	2000 2005
Full Accreditation of Organizational Standards by Trent Accreditation Scheme of the United Kingdom	2000 2002 2004 2006
ISO 9001:2000 Standard approved by British Standards Institution (BSI)	2002 2004 2007
Full Accreditation of Gynaecological Service by The Hong Kong College of Obstetricians and Gynaecologists	2003

Union Hospital is renowned for its continual improvement in relation to customer services. Tremendous efforts have been paid to identify areas of improvement via customer feedback, such as various channels for receiving customer opinion, a well established system for managing customer feedback, and the employment of full time customer service assistants to actively approach customer for comment and to receive customer's feedback.