Mission & Quality Assurance
 
         





Mission

To provide a quality healthcare service for the people of Hong Kong and Asia Pacific Region through identifying and meeting our customers' basic needs and expectations while satisfying all applicable statutory requirements to the best of our ability, and strive to continually improve to exceed their expectations.

Quality Assurance

Union Hospital always strives for the service excellence and continual quality improvement. Not only have our service and management system reached international standard, we also obtain accreditations from various local and international organizations as well as good reputation among our clients.

Quality Assurance
Year
Caring Company Logo by Hong Kong Council of Social Service
2011 - 2014
Accreditation Certificate for Organization Wide Survey by the Australian Council on Healthcare Standards (ACHS), EquIP4.
2010 - 2014
ISO 9001:2008 Standard approved by
British Standards Institution (BSI)
2009
ISO 9001:2000 Standard approved by
British Standards Institution (BSI)
2002
2004
2007
Full Accreditation of Organizational Standards by
Trent Accreditation Scheme of the United Kingdom
2000
2002
2004
2006
2008
2010
Full Accreditation of Obstetric Service by
The Hong Kong College of Obstetricians and Gynaecologists
2000
2005
2011
Full Accreditation of Obstetric Service by
The Hong Kong College of Obstetricians and Gynaecologists
2003
2009
ISO 9002 Standard approved by Lloyd's Register Quality Assurance (LRQA) (The first in Hong Kong to be approved with no improvement notes at the initial assessment.)
1999

Union Hospital is renowned for its continual improvement in relation to customer services. Tremendous efforts have been paid to identify areas of improvement via customer feedback, such as various channels for receiving customer opinion, a well established system for managing customer feedback, and the employment of full time customer service assistants to actively approach customer for comment and to receive customer's feedback.