Quality Assurance

Quality Management System Policy Statement

To provide a quality healthcare service for the people of Hong Kong and Asian Pacific Region through identifying and meeting all of our customers' basic needs and expectations and all other applicable requirements to the best of our ability, and strive to continually meet and exceed them.

Vision, Mission and Values (VMV)

Vision
To be a sustainable and reliable reference private medical service organization in South China.
Mission
To deliver reliable, appropriate, affordable, and personalized private healthcare services by trustworthy professional workers in a responsible manner.
Values
Caring (仁心), Reliable (安心) and Empathetic (贴您心)

Accreditation
Year
Hospital Accreditation by the Australian Council on Healthcare Standards (ACHS) International based on the EQuIP7 standards
2023 - 2026
ISO 15189 Plus TM Standard approved by the Institute for Quality Management in Healthcare (IQMH)
2019 - 2023
2023 - 2027
Hospital Accreditation by the Australian Council on Healthcare Standards (ACHS) International based on the EQuIP6 standards
2018 - 2023
ISO 9001:2015 Standard approved by British Standards Institution (BSI)
2016 - 2019
2019 - 2022
2022 - 2025
Union Hospital was awarded 17 Extensive Achievements (EA) in the second Organization Wide Survey (OWS) by the Australian Council on Healthcare Standards (ACHS) International based on the EQuIP5 standards
2014 - 2018
Hospital Accreditation by the Australian Council on Healthcare Standards (ACHS) International based on the EQuIP4 standards
2010 - 2014
Caring Company Logo by Hong Kong Council of Social Service
2011 - 2023
ISO 9001:2008 Standard approved by British Standards Institution (BSI)
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2002
2004
2007
Full Accreditation to Department of Obstetric and Gynaecology by
The Hong Kong College of Obstetricians and Gynaecologists
2014 - 2019
2020 - 2025
Full Accreditation of Obstetric Service by
The Hong Kong College of Obstetricians and Gynaecologists
2000
2005
2011
Full Accreditation of Gynaecological Service by
The Hong Kong College of Obstetricians and Gynaecologists
2003
2009
Full Accreditation of Organizational Standards by
Trent Accreditation Scheme of the United Kingdom
2000
2002
2004
2006
2008
2010
ISO 9002 Standard approved by Lloyd's Register Quality Assurance (LRQA) (The first in Hong Kong to be approved with no improvement notes at the initial assessment.)
1999 - 2002

Award
Year
Hong Kong’s Most Valuable Companies 2023 – Most Innovative Healthcare Solutions & Technologies
2023
2023 Most Innovative Solutions Award – The Best Professional Medical Imaging and Healthcare Centre of the Year
2023
Privacy-Friendly Awards:
Outstanding Gold Award
(2023)
2023
ET Net Health Partnership Awards :
Outstanding Innovation and Excellence in Medical Service
(2023)
2023
Privacy-Friendly Awards:
Outstanding Gold Certificate Award
(2021)
2021
ET Net Health Partnership Awards:
Outstanding Comprehensive Hospital
(2020)
2020
Reader's Digest Trusted Brand (Hospital Category) Gold Award
2020
Capital Weekly Service Award 2019 in the category of "Health Care" service
2019
Reader's Digest Trusted Brand (Hospital Category) Gold Award
2019
Healthcare Asia Awards 2019
Patient Care Initiative of the Year (Hong Kong)
- Fostering Patient Empowerment through Patient Portal Mobile Application
2019
Capital Weekly Service Award 2018 in the category of "Health Care" service
2018
Reader's Digest Trusted Brand (Hospital Category) Gold Award
2018
Healthcare Asia Awards 2018
Facilities Improvement
Initiative of the Year (China)
- Inflection Control and Preventive of Pneumoconiosis during Renovation in Hospital
2018
Healthcare Asia Awards 2018
ICT Initiative of the Year (China)
- Mobile Clinical Solution
2018
Capital Weekly Service Award 2017 in the category of "Health Care" service
2017
Reader's Digest Trusted Brand (Hospital Category) Gold Award
2017
Most Valuable Services Awards in Hong Kong 2017 by Mediazone Publishing - Most Outstanding Medical Institution in Hong Kong 2017
2017
Safety Management System Award (Other Industries) Gold Award by Occupation Safety and Health Council in the 15th Hong Kong Occupational Safety and Health Award
2016
Reader's Digest Trusted Brand (Hospital Category) Gold Award
2016
Enterprise Innovators Award 2015: Winner of Healthcare, Education and Public Services Category
2015
Safety Enhancement Program Bronze Award by Occupation Safety and Health Council in the 14th Hong Kong Occupational Safety and Health Award
2015
Prevention of Pneumoconiosis Best Practices Award by Occupation Safety and Health Council in the Occupational Health Award
2014 - 2015
The Best Medical Services Organization of Best of the Best Choice for Executives 2014
2014
"2013/14 Distinguished Family-Friendly Employers" Award by the Family Council
2013 - 2014
Hong Kong ICT Awards: Best Ubiquitous Networking (Mobile Enterprise Solution) Gold Award by Hong Kong Wireless Technology Industry Association
2012
Hong Kong ICT Awards2012: Best Ubiquitous Networking (Mobile Enterprise Solution) Award - Special Mention (Smartphone/ Tablet PC Application) by Hong Kong Wireless Technology Industry Association
2012
First Prize in the Primary Care Themed Competition by Department of Health
2012
The Most Popular Design in the Primary Care Themed Competition by Department of Health
2012
Hong Kong ICT Awards 2011: Best Business (Application) Gold Award by Hong Kong Computer Society
2011
Asia Pacific Information and Communication Technology Awards (APICTA) 2011: Best e-health award - the certificate of merit by APICTA Alliance
2011
Merit Award (Special Award Category - Innovation) of Quality Building Award
2008
"Platinum Standard" by Hong Kong Building Environmental Assessment Method (HK-BEAM) Society
2008
"Parents' Most Favorite Brand (Medical Service) for Children" by Hong Kong Media" Three Weekly" and "Lisa Magazine"
2008
"Parents' Most Trusted Top Ten Brand - My Most Favorite Medical Service" by Baby-Kingdom.com
2008